Accounts suspended for TOS violations, in which the customer decides not to fix the violation. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
If you are not satisfied with the products, services, or support we provide to you within 7 days of your purchase, we will issue you a complete refund assuming no TOS violation has occurred.
One refund event on your first account is granted per customer. Under no circumstances will multiple 7 day money back guarantees be paid to the same person, this is unreasonable. (We have learned how people will take advantage of our generous offer).
Any upgrade and/or downgrade of service within the first 7 days negates the 7 day money back guarantee. All of these policies are to mitigate fraud and abuse of our generous 7 day money back guarantee.
To attain the money back guarantee, within the first 7 days submit a support ticket to let us know to immediately cancel your service and that you are requesting your money back. Custom plans or packages and promotional packages are not eligible for refunds.